General Provisions

The entrepreneur operating the online store available under the internet domain www.revewalls.fr, hereinafter referred to as the “Store,” is VMC, with its registered office in Kraków, ul. Ludwinowska 11, 30-331 Kraków, NIP PL5492139892, REGON: 387817474.

Contact with the Store is possible via the contact form available on the Store’s website at https://revewalls.fr// or by telephone at +48783311851.

These Terms and Conditions set out the rights and obligations of Clients, as well as the rights and obligations of the Seller as the entity managing and operating the Store.

The Terms and Conditions are available in the Polish language version.

Clients are obliged to observe economic copyrights and the rights arising from the registration of inventions, patents, trademarks, utility models, and industrial designs.

The Owner of the Store undertakes to process the Store clients’ personal data securely solely for the purpose of duly performing the distance sales contract. The Privacy Policy is available at https://revewalls.fr/polityka-prywatnosci-2 and is made available during the ordering process.

Definitions of terms used in the Terms and Conditions

Online Store or the “Store” – an online service in the form of a store (a system for exchanging information and the remote selection and purchase of Goods or Services) available at www.revewalls.pl, through which the Client may, in particular, place Orders.

Seller – VMC, with its registered office in Kraków, ul. Ludwinowska 11, 30-331 Kraków, NIP PL5492139892, REGON: 387817474.

Client – a natural person (of legal age), a legal person, or an organizational unit without legal personality that is granted legal capacity by specific provisions, who places an Order within the Store.

Consumer – a Client as referred to in Article 22(1) of the Civil Code (a natural person performing with an entrepreneur a legal act not directly related to their business or professional activity). A Consumer is also a sole proprietor purchasing goods not related to the conducted business activity.

Goods – products and services presented and offered in the Online Store by the Seller.

Additional Services – services presented in the Store that may be purchased separately from the Seller’s partners.

Account – the Client’s personal administrative and information panel in the Store, created automatically as a result of correct registration, where data are collected and stored, in particular regarding the orders placed by them and the data provided upon registration.

Registration – the Client’s creation of an account in the Store.

Cart – a system tool (functionality) that facilitates Clients’ purchases in the Store, in particular enabling the collection of selected offers in one place for the purpose of placing a consolidated Order. The Cart is created automatically by clicking the “Add to cart” or “To cart” option for at least one product.

Order – the Client’s declaration of intent directly aimed at concluding a Sales Contract, specifying in particular the type and quantity of the Goods.

Contract – a contract of sale of Goods or Services within the meaning of the Civil Code, concluded between VMC and the Client, concluded at a distance using the Store.

Newsletter – an electronic e-mail distribution service provided by VMC, which enables its users to receive from VMC marketing content, in particular information on novelties and promotions in the Store.

Courier Companies – companies providing shipment of orders for the Store.

Business Days – days from Monday to Friday, excluding public holidays.

Information on Goods, Services and prices

Information on the Goods and Services offered for sale by the Store is posted at www.revewalls.pl. Such information is provided together with information regarding the properties and prices of the Goods and Services. Photos and descriptions of Goods posted in the Store are subject to technical limitations and are intended solely to enable the Client to form a general impression of the properties, appearance, and performance parameters of the Goods. In particular, the appearance of the Goods in the photos displayed in the Store may differ from the appearance of the Goods, which differences may result, for example, from monitor settings, lighting conditions, or the limitations of photography. Moreover, the technical description of the Goods may contain simplifications related to its conversion into a version legible and appropriate for the purpose of posting it in the Store. For the avoidance of doubt, this provision does not limit the Seller’s liability towards Clients who are Consumers.

Only those Goods marked with the “Add to cart” or “To cart” button and Services related to such marked Goods are offered for sale via the Store.

In addition to information on the Goods and Services offered for sale, the website www.revewalls.fr contains information on Goods which, in particular due to a high risk of damage during transport or due to dimensions, are not available via the Store—such descriptions are marked “Call us to find out the price!”; and on Goods which are currently not available via the Store, although this status may change in the future—such descriptions are marked “Product unavailable”.

Prices of Goods and Services are posted next to the descriptions of the Goods and Services.

All prices of Goods and Services posted on the Store’s website are given in Polish zloty and include domestic VAT.

Prices of Goods from foreign manufacturers are catalogued in euro and automatically converted into Polish zloty based on the daily NBP exchange rate. Prices posted in the Store may therefore differ from day to day.

Shipping costs within Poland are provided separately for each Order in the Cart (determined automatically on the basis of the information contained on the “Delivery in the online store” page under the “Delivery costs” tab).

Shipping is offered only within Poland. Due to the limitation of shipping Goods and providing Services to the territory of Poland only, the Store does not provide information on taxes and fees (including customs duties) and the costs of international shipping.

The Store may make changes to the descriptions and prices of Goods and Services. The above entitlement does not affect the prices of Goods ordered before the date of the change.

The Seller is obliged to sell Goods free from defects. Any defects of the Goods (including those constituting grounds for a reduction) are clearly described.

Information on the existence and content of warranties and after-sales services and how to exercise them—if provided—is included in the description of the Goods.

Technical conditions for using the Store

In order to use the Store, the Client should have a device transmitting ICT data, access to the Internet, and an e-mail address.

The Store collects information contained in cookies, which are text files. These files do not retain any personal data and are used anonymously to assess the real interest in the service on the Store’s pages. Cookies serve to exchange information between the Store and the User, which significantly facilitates tailoring the offer to the expectations and preferences of each User of the Store. The Client decides on the use of cookies. Internet browsers often by default allow the installation of these files on the Client’s end device, which can be changed by the Client at any time.

The Store informs that disabling cookies by the Client may affect the functionalities available in the Store.

Detailed information regarding cookies is contained in the Cookie Policy, made available at www.revewalls.fr and constituting an integral part of these Terms and Conditions.

Registration and logging in

To create a “Client Account,” the Client registers by providing an e-mail address and password via a form.

The password provided when logging into the Store may consist of letters, digits, and/or special characters. The password is individual for each user. The password can be changed on the website by entering the e-mail address and the new password. Creating a “Client Account” is free of charge.

Registration is not a condition for placing an order in the Store.

The Client undertakes to provide true data.

By accepting the Terms and Conditions, the Client makes the following declaration: I have voluntarily begun to use the Store’s services; the data contained in the form are true.

The Client may not disclose the password to their Store account to third parties.

A registered Client has the possibility to access the status and history of orders; receive individual discounts and promotional coupons; receive information about the possibility of participating in promotions and contests; order a Product; change their data; change their password; check their orders; delete their account completely.

After completing registration, the Client will receive to the provided e-mail address a personalized link to confirm registration in the Store.

Registration enables logging into the system.

The Client may not copy, modify, or disseminate content, photos, or logos without the prior consent of the entitled person.

Orders

The parties to a sales contract for Goods concluded via the Store are the Seller and the Client.

Clients’ orders are accepted exclusively via the Store’s website (in the www.revewalls.fr domain) after completing the entire Order placement procedure.

Orders may be placed during the availability period of the Store’s website (as a rule 7 days a week and 24 hours a day; however, due to technical limitations, the Seller does not guarantee constant availability of the Store’s website).

The sales contract for Goods and Services is concluded in the Polish language.

Through the Store, the Client may make a one-time purchase of Goods or Services in retail quantity, i.e., no more than 100 pieces in total. A one-time purchase of more than the number of pieces indicated above requires contact with the Seller’s staff.

The sales contract for goods is concluded at the moment when, after completing the entire procedure, the Client places an order (i.e., clicks the “I pay” or “I buy and pay” button), which means that they have accepted the Seller’s offer made via the Store. From that moment, the sales contract concluded between the Seller and the Client is legally binding.

Procedure for placing an order for Goods

The Client selects the Goods and their quantity by clicking the “Add to cart” button. In the “Cart” window, the quantity of selected Goods in the cart, their unit price, value, and the total value of the entire order are shown.

By repeating the above procedure, the Client may collect further Goods in the cart or increase their quantity.

The Client may check the contents of their Cart by clicking the “Cart” button, where they also select the method of payment and obtain final information about the cost of delivery of the Goods and the ordered Services.

At this stage, the Client may also verify the contents of their cart and introduce any changes (e.g., quantities of Goods), recalculate the value, or remove Goods. Clicking on the name of the Goods in the “Product details” column opens a page with detailed information about the Goods. To remove a given Goods from the cart, select the “bin” icon.

After adding all the Goods to be ordered to the Cart and finally checking its contents, the Client proceeds to the next part of the ordering procedure by clicking the “Proceed further” button. At this stage, the Client may choose one of three options: “Log in” (a Client who has an account in the Store at www.revewalls.pl, if not already logged in, provides their e-mail address and enters the password; after clicking the “Log in” button, the Client is taken to the “Buyer’s details” page to provide delivery data, invoice data, any comments, and to give formal consents); “Register” (if the Client does not yet have an account in the Store at www.revewalls.pl, at this stage it is possible to create an account—more on registration in section IV of these Terms and Conditions; registration is voluntary); “Continue as Guest” (any Client may make purchases without registration, each time providing all the data required to fulfill the order, in a manner similar to the registration process—section IV of the Terms and Conditions).

“Your data” allows you to enter the shipping data and invoicing data. At this stage, the Client is also asked to tick the appropriate consents.

At the “Delivery and payment” stage, the Client selects the “Payment method” and the “Delivery method”.

If all data are correct, the Client places the Order by clicking the “I pay” button. This is the moment of concluding the Contract (the terms of the transaction in force at that moment are binding and final for the Seller and the Client).

By accepting the Terms and Conditions, the Client agrees to the use by the Seller of electronic invoices in PDF format and their sending to the e-mail address provided by the Client or making them available in the Client’s Account. Notwithstanding the above, the Seller may also use traditional (paper) invoices. Revocation of consent to the Seller’s use of electronic invoices may occur at any time by means of a Client’s statement sent via the contact form on the website www.revewalls.fr.

Acceptance of the Terms and Conditions by the Client constitutes a request for issuing invoices documenting the sale made to them.

After placing the Order, the Client is redirected to the “Summary” page, or another page appropriate for the selected payment method (e.g., to make an online payment or pay by payment card), and then to a page confirming the purchase.

After placing the Order, the Client receives an automatic e-mail containing confirmation that the Order has been accepted for processing and information on the status of their order.

The Client (unless they made purchases without registration) may check the status and details of the Order at any time in the “My orders” tab after first logging into the Account. In addition, all essential data from the placed Order will be additionally sent to the Client at the e-mail address provided by them.

For certain goods, it is possible to order free samples. If a given manufacturer enables such an option, an “Order a sample” box will appear next to the product.

Forms of payment

The Client may pay for the goods under the placed order by bank transfer; by payment card; via the Przelewy24, PayU payment system; or in the Salon. The User is obliged to provide true data for the VAT invoice.

Prices

All offers in the Store constitute only a non-binding invitation for the Client to submit an appropriate purchase offer.

Prices listed with products on the Store’s website are given in Polish zloty and include taxes and fees. The product price before clicking the “To cart” button does not include shipping costs and other additional charges. Shipping costs and payment processing fees are added to the sum of the ordered products. The Client is informed prior to placing the order about additional costs, e.g., related to packaging.

The final price of the order, binding on the Store and the Client, is the price of the product given on the Store’s website before the Client places the order, together with all costs related to the performance of the contract.

Prices of Goods from foreign manufacturers are catalogued in euro and automatically converted into Polish zloty based on the daily NBP exchange rate. Prices posted in the Store may therefore differ from day to day.

Information on the total value of the order (including shipping costs and payment processing) is provided before selecting the “I pay” option and is confirmed in a message sent without delay to the e-mail address provided by the Client.

Delivery

The delivery time is provided on the product page, determined individually. In the event of exceeding the time indicated on the product page, the Consumer has the right to set the seller an additional time. If the goods are still not delivered, the buyer may withdraw from the contract.

Deliveries take place on business days, from Monday to Friday. Deliveries are not carried out at weekends and on public holidays.

The Seller is liable for the risk of accidental loss or damage to the goods until the moment the Client receives them, unless the Client has chosen a delivery method other than those proposed by the Store.

At the time of receiving the shipment, the buyer has the option to check the goods and, in the event of any damage, to draw up a report in the presence of the deliverer. Drawing up a report is not a condition for filing a complaint or exercising the right to withdraw from the contract.

Goods are delivered within the territory of Poland.

Right of withdrawal from the contract

This chapter applies to Users using the Store solely as Consumers, i.e., a Client as referred to in Article 22(1) of the Civil Code (a natural person performing with an entrepreneur a legal act not directly related to their business or professional activity).

The Consumer may withdraw from the contract without stating a reason, by submitting, within 14 days from the date the product is delivered to them, an appropriate declaration (a template declaration constitutes an appendix to the Terms and Conditions) and by returning the product. To meet the above deadline, it is sufficient to send the declaration and the product before its expiry to the address: VMC, ul. Ludwinowska 11, 30-331 Kraków or via the contact form available on the Store’s website at https://revewalls.fr/kontakt/

In the event of withdrawal from a distance contract, the contract is deemed not concluded. What the parties have provided shall be returned in an unchanged condition. The return should be made immediately, no later than within 14 days. The purchased goods should be returned to the following address: VMC, ul. Ludwinowska 11, 30-331 Kraków.

The direct costs of returning the goods in connection with the exercise of the right are borne by the Consumer, unless the Store has agreed to bear them or has not informed the Consumer of their right to withdraw from the contract.

In the event of the Consumer’s withdrawal, the Store will refund the price of the product within 14 days from the date of receipt of the Consumer’s declaration. The refund will be made to the bank account indicated by the Consumer.

The Consumer is obliged to return the goods no later than 14 days from the day on which they withdrew from the contract, unless the entrepreneur has offered to collect the item themselves. To meet the deadline, it is sufficient to send the goods before its expiry.

A template withdrawal declaration is available on the Store’s website under the Terms and Conditions tab.

The right of withdrawal from a contract concluded off-premises or at a distance does not apply to the consumer with respect to contracts for the provision of services, if the entrepreneur has performed the service in full with the consumer’s express consent, who was informed before the performance began that, after the service has been performed by the entrepreneur, they will lose the right of withdrawal; in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline for withdrawal; in which the subject of performance is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy their individualized needs; in which the subject of performance is an item liable to deteriorate rapidly or with a short shelf life; in which the subject of performance is an item delivered in sealed packaging which, after opening the packaging, cannot be returned for health or hygiene reasons if the packaging was opened after delivery; in which the subject of performance are items which, after delivery, due to their nature, become inseparably connected with other items; in which the subject of performance are alcoholic beverages, the price of which was agreed upon at the time of conclusion of the sales contract, which may be delivered only after 30 days, and whose value depends on market fluctuations over which the entrepreneur has no control; in which the consumer expressly requested that the entrepreneur come to them for the purpose of urgent repair or maintenance—if, in addition, the entrepreneur provides services other than those requested by the consumer, or supplies items other than spare parts necessary for repair or maintenance, the right of withdrawal applies to the additional services or items; in which the subject of performance is audio or visual recordings or computer programs delivered in sealed packaging, if the packaging was opened after delivery; for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts; concluded by way of a public auction; for the provision of accommodation services other than for residential purposes, carriage of goods, car rental, catering, services related to leisure activities, entertainment, sports or cultural events, if the contract specifies the day or period of service provision; for the supply of digital content not supplied on a tangible medium, if the performance began with the consumer’s express consent before the deadline for withdrawal and after the entrepreneur informed them of the loss of the right of withdrawal.

Warranty for defects and complaint procedure

Products offered in the Store are covered by a 24-month seller’s liability for non-conformity of goods with the contract. It is presumed that if the Consumer reported the warranty claim to the Seller within 12 months from delivery of the product, the defect already existed at the time of its release.

A complaint based on the seller’s liability for non-conformity of goods with the contract should be submitted, inter alia, by post to the address: VMC, ul. Ludwinowska 11, 30-331 Kraków; or electronically via the contact form available on the Store’s website at https://revewalls.fr// or by telephone at +48783311851.

The complaint should include a precise description of the type of non-conformity, the date of its occurrence, the Consumer’s demand, the order number, and contact details, which will facilitate the complaint procedure.

The Store considers complaints without delay, no later than within 14 days from receipt of the complaint sent by the Consumer.

In the absence of information on how the complaint has been handled within the above time limit, the complaint is deemed to have been decided in favor of the Client.

In the case of a justified complaint, the Client may demand that the product be brought into conformity with the contract, free repair or replacement of the product with a new one, a price reduction, or may withdraw from the contract. The Store will refund to Clients the equivalent of the price of the entire transaction.

The response regarding the complaint is sent to the e-mail address or correspondence address provided by the Client.

The Store issues written confirmation of the return of the performance.

A sample Complaint Form is available on the order page and is attached to the e-mail when the order is confirmed.

Rules for processing purchasers’ personal data

Detailed rules for the processing of Buyers’ personal data—natural persons—are set out in the “Privacy Policy,” constituting Appendix No. 1 to these Terms and Conditions.

Promotions

The Store may organize promotions covering the price of one or more Goods or other conditions of purchase.

Promotions do not combine with one another (unless the terms of the promotion expressly provide otherwise).

Promotions do not cover transactions made (contracts concluded) before the day indicated as the first day of the promotional period (unless the terms of the promotion expressly provide otherwise).

Promotions may require the use of a promotional code, which will have to be entered on the cart subpage.

Newsletter

Anyone interested may subscribe to the Store’s Newsletter (information bulletin).

The interested party will receive the Newsletter electronically to the e-mail address provided by them if they voluntarily consent to the processing of personal data and to the Seller sending correspondence to them electronically.

The Client may unsubscribe from the Newsletter at any time (by clicking the appropriate link included in the correspondence sent or by contacting the Seller).

Final provisions

The Client undertakes to use the Store in a manner compliant with the laws in force in the territory of the Republic of Poland, the provisions of these Terms and Conditions, as well as with the customs adopted in the relevant scope, and not to supply or transmit content prohibited by applicable law.

The Store, as well as all services provided on the website www.revewalls.pl, insofar as natural persons are concerned, are addressed exclusively to adults.

The Seller is not a party to a Code of Good Practice. It is possible to use out-of-court methods of handling complaints and pursuing claims. Information on access to these procedures is provided by the authority chosen by the Client.

Acting pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, we indicate: e-mail address – first point of contact: the contact form available on the Store’s website at https://revewalls.pl/kontakt/..

The Seller may amend the Terms and Conditions and launch a new version of the Store. The amendment to the Terms and Conditions becomes effective on the appropriate date indicated by the Seller counting from the day the new version of the Terms and Conditions is made available, provided that sales contracts concluded before the entry into force of the amendments are performed under the previous rules. If any provision of the Terms and Conditions is found invalid by a final court judgment, the remaining provisions shall remain in force.

The use of the Online Store, including placing orders, involves the processing of personal data. The detailed rules for the processing of personal data have been described by the Seller in the Privacy Policy available at: https://revewalls.pl/polityka-prywatnosci-2

The Seller hereby instructs the Buyer that the content available on the Store’s pages constitutes works within the meaning of the Act of 4 February 1994 on Copyright and Related Rights, to which copyrights are held by the Seller.

The Seller hereby instructs the Buyer that further dissemination of content by the Buyer without the Seller’s consent, except for use of the content within the limits of permitted private use, constitutes an infringement of the Seller’s copyrights and may result in civil or criminal liability.

The User is obliged to use the Store in accordance with the law, good manners, and the Terms and Conditions. In particular, it is prohibited to transmit via forms available in the Store unlawful content, in particular content that is offensive, racist, discriminatory, inciting aggression or hatred, sexist, or pornographic; to use the Store to conduct marketing activities, in particular to post in the Store comments of an advertising, marketing, promotional, or sales nature; to post in the Store content that infringes the personal rights of others or intellectual property rights, in particular copyrights; to use the Store in a manner burdensome to other Users or the Seller; to take any actions intended to disrupt the proper functioning of the Store, in particular through the use of malicious software; to use content available in the Store beyond the limits of permitted private use, in particular to disseminate such content outside the Store; to share login data to a user account with other persons.

Sales contracts concluded before the amendment of the Terms and Conditions are governed by the Terms and Conditions in force on the date the contract was concluded.